The key sucess factor of every company lies on how do
they differentiate themselves against others. It is crucial to know exactly how
you are unique or different
compared to others, especially in the early stage of a business development,
as it is more complicated to change public’s perception about your business
when it is developed. However, it is important to bear in mind that not
changing public’s perception that matters, but adjusting the perceptions that
already existed in the public’s mind and personalize it into your own brand
that counts.
One of biggest drivers of a sucess in brand
personalization is to own a unique
Attribute or Concept. Take an example of Google own ‘search’ or Facebook
with ‘like’ and ‘poke’. It has becoming a word on their own, and that’s their
brand. The most significant brand that invent and owned their personal concept
is Apple with their ‘i’ series. The word ‘i’ symbolizes everything that Apple
embodies; form innovation, ideas until personalization of every product like
iPad (i am Pad) that has been an undefeatable pioneer in their own product
category.
However, having our own concept itself will not sustain
the life of the brand if it is not supported by asking ourselves :
“What are we doing as an organization to motivate our customers and to
feed their hungers and desires?”
Abraham Maslow define that there are five stages in human
hierachy of needs: Physyiological,
Safety, Sense of Belonging, Self- Esteem, and Self Actualization. Harley
Davidson is an excellent example of a brand that has created their own concept
and it is aimed to motivate their customers, as well as feed their hunger and
desires.
Established in 1903 by William Harley and Arthur Davidson
with a racer motorcycle in mind. And today, Harley Davidson has become a cultural
icon and had attracted people who loved its bad-boy mystique, powerfulness,
rumbling voice, distinctive roar, and toughness; as well as own the word ‘bad
boy’ and ‘manly’ as their brand. They have suceed to build a unique selling
point or concept that are able to gain extraordinary loyalty from their
customers, through developing a worldwide community that valued the experience
of riding a Harley Davidson more than the product itself; which feed human
basic needs of belonging and esteem.
At the end of the day, the key importance of building a
brand strategy lies not only in the capability of developing a concept of your own that differentiates
you against others. But the unique concept have to motivate or inspire the customers and satisfy their basic emotional needs at the same time.
Reference:
Trout,J. (2012, March 19th). Brand Strategy: Lessons
Learned. Branding Strategy Insider (http://www.brandingstrategyinsider.com). Retrieved at 21st March 2012.
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